Plempire 3D Technologies
Frequently Asked Questions
For 3D Wax Printers, Wax Materials & Consumables
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1. What is a 3D wax printer?
A 3D wax printer is a specialised additive‑manufacturing machine that produces high‑precision wax patterns used for jewellery casting, dental applications, and investment casting. The printed wax models replace traditional hand‑carved or milled wax patterns.
2. Who are 3D wax printers suitable for?
Our printers are ideal for:
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Jewellery manufacturers
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Casting houses
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Dental labs
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Precision engineering workshops
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Designers needing accurate wax prototypes
3. What materials do your printers use?
We supply:
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Wax cartridges / wax blocks
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Support materials
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Cleaning solutions
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Printer maintenance consumables
Yes. We provide:
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Remote setup assistance
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On‑site installation
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Training for printing, support removal, and casting preparation
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Ongoing technical support
5. What file formats do your printers support?
Our 3D wax printers accept:
6. How long does a typical print take?
Print time depends on model size, resolution, and complexity. Small jewellery pieces may take 1–3 hours, while larger or highly detailed models may take 6–12 hours.
7. What is the warranty on your printers?
Our printers include a manufacturer or company warranty covering defects in materials or workmanship.
Consumables are not covered under warranty due to normal usage.
For more information go to our Warranty Policy page and / or Contact us for specific questions.
8. Do you provide technical support?
Our products may include a manufacturer or company warranty covering defects in materials or workmanship.
Warranty does not cover:
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Damage caused by misuse, improper installation, or unauthorised modifications
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Consumable wear and tear
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Operation outside recommended environmental conditions
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Use of non‑approved materials that cause damage
Warranty claims may require diagnostic information, photos, or return of the product for inspection.
4. Do you offer training or installation?
9. Technical Support
We provide support for:
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Printer setup
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Troubleshooting
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Material usage guidance
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Software configuration
Support may be delivered via email, phone, remote session, or on‑site visit (fees may apply).
10. Changes to This Policy
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We are not liable for indirect, incidental, or consequential damages
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We are not responsible for production losses, casting failures, or business interruption caused by product misuse or incorrect settings
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Our total liability for any claim will not exceed the amount paid for the product or service in question
You are responsible for ensuring correct printer operation, maintenance, and material handling.
To the fullest extent permitted by law:
11. Intellectual Property
All content on our website—including text, images, logos, product descriptions, and documentation—is owned by us or our licensors. You may not copy, reproduce, or distribute any content without written permission.
12. Compliance & Proper Use
You agree to use our products responsibly and in accordance with:
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Safety guidelines
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Technical documentation
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Local laws and regulations
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Industry standards for investment casting and manufacturing
We are not liable for delays or failure to perform obligations caused by events outside our control, including:
13. Privacy
Your personal information is handled according to our Privacy Policy, which explains how data is collected, stored, and used. By using our website or placing an order, you consent to our data practices.
14. Force Majeure
We are not responsible for improper use or unsafe operation.
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Natural disasters
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Supply chain disruptions
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War or political instability
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Power outages
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Transport delays
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Industrial action
15. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which our company is registered. Any disputes will be resolved through the courts of that jurisdiction.
16. Changes to Terms
We may update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our website or services indicates acceptance of any changes.
17. Contact Information
For questions about these Terms & Conditions, please contact us using the details below:
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All materials are designed for high‑resolution printing and clean burnout during casting.
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STL
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SLC
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OBJ
Your CAD software should be able to export one of these formats.
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.