Plempire 3D Technologies
Frequently Asked Questions
For Our 3D Wax Printers, Wax Materials & Consumables
1. What is a 3D wax printer?
A 3D wax printer is a specialised additive‑manufacturing machine that produces high‑precision wax patterns used for jewellery casting, dental applications, and investment casting. The printed wax models replace traditional hand‑carved or milled wax patterns.
2. Who are 3D wax printers suitable for?
Our printers are ideal for:
-
Jewellery manufacturers
-
Casting houses
-
Dental labs
-
Precision engineering workshops
-
Designers needing accurate wax prototypes
3. What materials do your printers use?
We supply:
-
Wax cartridges / wax blocks
-
Support materials
-
Cleaning solutions
-
Printer maintenance consumables
-
All materials are designed for high‑resolution printing and clean burnout during casting.
Mobile Notice:
Our policies are not fully optimised for mobile devices. For the best viewing experience, please read them on a PC or tablet.
4. Do you offer training or installation?
Yes. We provide:
-
Remote setup assistance
-
On‑site installation
-
Training for printing, support removal, and casting preparation
-
Ongoing technical support
5. What file formats do your printers support?
-
STL
-
SLC
-
OBJ
Your CAD software should be able to export one of these formats.
Our 3D wax printers accept:
6. How long does a typical print take?
Print time depends on model size, resolution, and complexity. Small jewellery pieces may take 1–3 hours, while larger or highly detailed models may take 6–12 hours.
7. What is the warranty on your printers?
Our printers include a manufacturer or company warranty covering defects in materials or workmanship.
Consumables are not covered under warranty due to normal usage.
For more information go to our Warranty Policy page and / or Contact us for specific questions.
8. Do you provide technical support?
Yes — we offer full support including:
Warranty does not cover:
-
Troubleshooting
-
Software guidance
-
Print optimisation
-
Material usage advice
Support is available via email, phone, or remote session.
9. Can I return a printer or consumables?
Printers may be returned if unused and in original packaging. Consumables cannot be returned once opened. Please refer to our Returns Policy in our Terms & Conditions for full details.
10. Do your wax materials burn out cleanly?
Yes. Our wax materials are formulated for clean burnout with minimal ash, making them suitable for professional casting workflows.
11. How often do printers need maintenance?
-
Cleaning print heads
-
Replacing filters
-
Checking wax levels
-
Running calibration cycles
We provide full maintenance guides and consumables.
Routine maintenance includes:
12. Do you ship internationally?
Yes. International shipping is available. Customs duties or import taxes may apply depending on your country.
13. What payment methods do you accept?
We accept:
-
Credit/debit cards
-
Bank transfers
-
Online payment services
All payments are processed securely.
15. How can I contact you?
Use the contact form below or reach us using the details provided.
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.