Plempire 3D Technologies
Terms & Conditions
Effective Date:
Mobile Notice:
Our policies are not fully optimised for mobile devices. For the best viewing experience, please read them on a PC or tablet.
1. Definitions
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“Company”, “we”, “us”, “our” – The business selling 3D wax printers and consumables.
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“Customer”, “you”, “your” – Any individual or business purchasing from us or using our website.
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“Products” – 3D wax printers, wax materials, support materials, accessories, spare parts, and any other items we sell.
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“Services” – Technical support, maintenance, training, installation, or consultancy.
2. Use of Website
You agree to use our website lawfully and not to:
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Interfere with its functionality
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Attempt unauthorised access
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Upload harmful or malicious content
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Copy or reproduce website content without permission
We may update or modify the website at any time.
3. Product Information
We aim to provide accurate descriptions, specifications, and images of our products. However:
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Minor variations may occur due to manufacturing updates
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Consumable performance may vary depending on printer settings, environment, and user operation
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Technical specifications may change without notice as part of product improvement
These Terms & Conditions govern your use of our website, your purchases of 3D wax printers, consumables, accessories, and any related services we provide. By accessing our website or placing an order, you agree to be bound by these Terms.
An order is considered accepted only when:
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You receive an order confirmation from us
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Payment is successfully processed
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Products are available in stock
We reserve the right to refuse or cancel orders for reasons including pricing errors, stock shortages, or suspected fraudulent activity.
5. Pricing & Payment
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All prices are listed in the currency displayed on our website.
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Prices may change without notice.
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Payment must be made using approved methods (e.g., card, bank transfer, online payment services).
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We do not store full payment card details; payments are processed securely by third‑party providers.
6. Shipping & Delivery
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Delivery times are estimates and not guaranteed.
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Risk of loss transfers to you once the products are delivered to the shipping address.
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You are responsible for providing accurate delivery information.
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International orders may be subject to customs duties, taxes, or import restrictions.
7. Returns & Refunds
We accept returns under the following conditions:
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Products must be unused, undamaged, and in original packaging
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Consumables (wax materials, support materials) cannot be returned once opened
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Special‑order or customised items may be non‑refundable
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Return requests must be submitted within the timeframe stated on our website or invoice
Refunds are issued after inspection and approval.
8. Warranty
Our products may include a manufacturer or company warranty covering defects in materials or workmanship.
Warranty does not cover:
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Damage caused by misuse, improper installation, or unauthorised modifications
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Consumable wear and tear
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Operation outside recommended environmental conditions
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Use of non‑approved materials that cause damage
Warranty claims may require diagnostic information, photos, or return of the product for inspection.
4. Orders & Acceptance
9. Technical Support
We provide support for:
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Printer setup
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Troubleshooting
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Material usage guidance
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Software configuration
Support may be delivered via email, phone, remote session, or on‑site visit (fees may apply).
10. Changes to This Policy
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We are not liable for indirect, incidental, or consequential damages
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We are not responsible for production losses, casting failures, or business interruption caused by product misuse or incorrect settings
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Our total liability for any claim will not exceed the amount paid for the product or service in question
You are responsible for ensuring correct printer operation, maintenance, and material handling.
To the fullest extent permitted by law:
11. Intellectual Property
All content on our website—including text, images, logos, product descriptions, and documentation—is owned by us or our licensors. You may not copy, reproduce, or distribute any content without written permission.
12. Compliance & Proper Use
You agree to use our products responsibly and in accordance with:
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Safety guidelines
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Technical documentation
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Local laws and regulations
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Industry standards for investment casting and manufacturing
We are not liable for delays or failure to perform obligations caused by events outside our control, including:
13. Privacy
Your personal information is handled according to our Privacy Policy, which explains how data is collected, stored, and used. By using our website or placing an order, you consent to our data practices.
14. Force Majeure
We are not responsible for improper use or unsafe operation.
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Natural disasters
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Supply chain disruptions
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War or political instability
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Power outages
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Transport delays
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Industrial action
15. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which our company is registered. Any disputes will be resolved through the courts of that jurisdiction.
16. Changes to Terms
We may update these Terms & Conditions at any time. The latest version will always be available on our website. Continued use of our website or services indicates acceptance of any changes.
17. Contact Information
For questions about these Terms & Conditions, please contact us using the details below:
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.