Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business, including purchasing 3D wax printers, consumables, accessories, or related services. By using our website, contacting us, or placing an order, you agree to the practices described below.
1. Information We Collect
We collect information necessary to provide our products and services, including:
-
Personal Identification: Name, email address, phone number, billing and shipping addresses.
-
Order & Payment Details: Purchase history, invoices, transaction records. (Payment card data is processed securely by third‑party payment providers; we do not store full card details.)
-
Technical Data: IP address, browser type, device information, and usage analytics collected through cookies and similar technologies.
-
Business Information: Company name, VAT number, and professional contact details for B2B customers.
-
Support & Communication: Messages, service requests, warranty claims, and technical support interactions.
2. How We Use Your Information
We use your data to operate our business and deliver a smooth customer experience:
-
Order Processing: Fulfilling purchases, shipping products, and providing invoices.
-
Customer Support: Responding to enquiries, troubleshooting printer issues, and managing warranties.
-
Account Management: Maintaining customer profiles and purchase history.
-
Product Improvement: Analysing usage trends to improve our 3D wax printers, materials, and services.
-
Marketing (Optional): Sending updates, promotions, and product announcements if you opt in.
-
Legal Compliance: Meeting tax, accounting, and regulatory obligations.
3. Sharing Your Information
We only share your information with trusted partners when necessary:
-
Payment processors for secure transactions.
-
Shipping and logistics providers to deliver your orders.
-
Technical service partners for maintenance or warranty support.
-
IT and analytics providers that help operate our website and systems.
-
Regulatory authorities when required by law.
We do not sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies to:
-
Improve site performance
-
Remember your preferences
-
Analyse traffic and usage patterns
-
Support secure checkout processes
You can manage or disable cookies through your browser settings, though some features may not function correctly without them.
5. Data Storage & Security
We implement industry‑standard security measures to protect your information, including:
-
Encrypted data transmission (SSL/TLS)
-
Secure servers and restricted access
-
Regular system monitoring and updates
While no system is completely immune to risk, we take all reasonable steps to safeguard your data.
6. Your Rights
Depending on your location, you may have the right to:
-
Access the personal data we hold
-
Request corrections or updates
-
Request deletion of your data
-
Object to certain types of processing
-
Withdraw consent for marketing communications
-
Request a copy of your data (data portability)
To exercise these rights, contact us using the details below.
7. Data Retention
We retain personal information only as long as necessary for:
-
Fulfilling orders
-
Providing support
-
Meeting legal and accounting requirements
-
Maintaining accurate business records
After retention periods expire, data is securely deleted or anonymised.
8. International Transfers
If we transfer your data outside your country (for example, to cloud service providers), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
9. Children’s Privacy
Our products and services are not intended for individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date clearly displayed.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us using the details below:
Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our business, including purchasing 3D wax printers, consumables, accessories, or related services. By using our website, contacting us, or placing an order, you agree to the practices described below.
1. Information We Collect
We collect information necessary to provide our products and services, including:
-
Personal Identification: Name, email address, phone number, billing and shipping addresses.
-
Order & Payment Details: Purchase history, invoices, transaction records. (Payment card data is processed securely by third‑party payment providers; we do not store full card details.)
-
Technical Data: IP address, browser type, device information, and usage analytics collected through cookies and similar technologies.
-
Business Information: Company name, VAT number, and professional contact details for B2B customers.
-
Support & Communication: Messages, service requests, warranty claims, and technical support interactions.
2. How We Use Your Information
We use your data to operate our business and deliver a smooth customer experience:
-
Order Processing: Fulfilling purchases, shipping products, and providing invoices.
-
Customer Support: Responding to enquiries, troubleshooting printer issues, and managing warranties.
-
Account Management: Maintaining customer profiles and purchase history.
-
Product Improvement: Analysing usage trends to improve our 3D wax printers, materials, and services.
-
Marketing (Optional): Sending updates, promotions, and product announcements if you opt in.
-
Legal Compliance: Meeting tax, accounting, and regulatory obligations.
3. Sharing Your Information
We only share your information with trusted partners when necessary:
-
Payment processors for secure transactions.
-
Shipping and logistics providers to deliver your orders.
-
Technical service partners for maintenance or warranty support.
-
IT and analytics providers that help operate our website and systems.
-
Regulatory authorities when required by law.
We do not sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies to:
-
Improve site performance
-
Remember your preferences
-
Analyse traffic and usage patterns
-
Support secure checkout processes
You can manage or disable cookies through your browser settings, though some features may not function correctly without them.
5. Data Storage & Security
We implement industry‑standard security measures to protect your information, including:
-
Encrypted data transmission (SSL/TLS)
-
Secure servers and restricted access
-
Regular system monitoring and updates
While no system is completely immune to risk, we take all reasonable steps to safeguard your data.
6. Your Rights
Depending on your location, you may have the right to:
-
Access the personal data we hold
-
Request corrections or updates
-
Request deletion of your data
-
Object to certain types of processing
-
Withdraw consent for marketing communications
-
Request a copy of your data (data portability)
To exercise these rights, contact us using the details below.
7. Data Retention
We retain personal information only as long as necessary for:
-
Fulfilling orders
-
Providing support
-
Meeting legal and accounting requirements
-
Maintaining accurate business records
After retention periods expire, data is securely deleted or anonymised.
8. International Transfers
If we transfer your data outside your country (for example, to cloud service providers), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
9. Children’s Privacy
Our products and services are not intended for individuals under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date clearly displayed.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us using the details below:
Mobile Notice:
Our policies are not fully optimised for mobile devices. For the best viewing experience, please read them on a PC or tablet.
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.