Technical Support
Our Technical Support team is dedicated to helping you keep your 3D wax printer running at peak performance. Whether you need installation guidance, troubleshooting assistance, or workflow optimisation, we provide fast, reliable support for jewellery, dental, and casting professionals.
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Installation & Site Requirements
To ensure optimal performance and long‑term reliability, all machines must be installed according to the site requirements specified in the user manual. This includes:
Training & Onboarding
We provide comprehensive training for new users, covering:
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Printer setup and calibration
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Software operation and file preparation
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Printing techniques and best practices
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Support removal and finishing
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Routine maintenance and troubleshooting
Training is available on‑site, online, or via scheduled remote sessions.
Troubleshooting & Remote Assistance
If you experience issues with your printer, our support team is ready to assist. We offer:
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Live remote diagnostics
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Step‑by‑step troubleshooting guidance
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Firmware and software updates
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Replacement parts and consumables support
To keep your machine performing at its best, we offer scheduled maintenance plans that include:
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Full system inspection
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Calibration and performance checks
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Cleaning and preventive maintenance
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Replacement of wear‑and‑tear components
Regular maintenance reduces downtime and ensures consistent print quality.
Contact Support
If you need assistance, our team is here to help. You can reach us by email, phone, or through our online support portal. For urgent issues, priority response is available for customers with active service plans.
Maintenance & Service Plans
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A temperature‑controlled room with stable air conditioning
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Adequate clearance and airflow around the machine
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A clean, dust‑free environment
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Access to a dedicated power supply
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Proper workstation space for post‑processing and maintenance
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Our certified technicians can perform full on‑site installation, calibration, and initial test prints.
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Most issues can be resolved remotely, but on‑site visits are available when required.
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.