Plempire 3D Technologies
Warranty Policy
For Our 3D Wax Printers, Wax Materials & Consumables
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1. Overview
This Warranty Policy explains the coverage, limitations, and procedures for warranty claims relating to our 3D wax printers, accessories, and consumables. By purchasing our products, you agree to the terms outlined below.
2. Warranty Coverage
2.1 3D Wax Printers
All new 3D wax printers purchased from us include a 12‑month limited warranty covering defects in materials and workmanship under normal use.
3. What Is Not Covered
The warranty does not cover damage caused by:
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Improper installation or setup
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Misuse, neglect, or operating outside recommended conditions
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Use of non‑approved wax materials or third‑party consumables
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Unauthorized repairs, modifications, or tampering
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Physical damage, drops, spills, or environmental exposure
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Failure to follow maintenance guidelines
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Normal wear and tear of consumable components
To submit a warranty claim:
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Contact us via email or phone with your order number, serial number, and a description of the issue.
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Provide photos or videos if requested by our support team.
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Our technicians will diagnose the issue remotely.
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If the product qualifies for warranty repair or replacement, we will provide instructions for returning the item or receiving replacement parts.
5. Repair or Replacement
If a defect is confirmed:
6. Shipping Costs
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For approved warranty claims, we cover the cost of sending replacement parts to you.
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The customer is responsible for shipping the defective unit or part back to us unless otherwise agreed.
7. Warranty Transferability
This warranty applies only to the original purchaser and is not transferable unless explicitly approved by us.
8. Software & Firmware
Software and firmware updates are provided “as‑is.”
Issues caused by outdated firmware must be resolved by installing the latest version.
4. Warranty Claim Procedure
9. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for indirect, incidental, or consequential damages
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We are not responsible for production losses, casting failures, or business interruption
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Our total liability is limited to the original purchase price of the product
10. Additional Support
We offer ongoing technical support for printer setup, troubleshooting, and material usage. Support outside warranty coverage may incur service fees.
11. Contact Information
For warranty questions or claims, please contact us by email at support@plempire.eu, or use our dedicated technical support page, where you can submit a fault report along with pictures, log files, and any additional information.
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We may repair the printer at no cost
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We may replace defective parts
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We may replace the entire unit (at our discretion)
Replacement units or parts may be new or refurbished but will be functionally equivalent.
This warranty covers:
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Printer hardware components
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Electronic boards and internal wiring
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Mechanical assemblies
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Factory-installed firmware
2.2 Accessories & Spare Parts
Accessories and spare parts include a 90‑day limited warranty against manufacturing defects.
2.3 Consumables
Consumables such as wax materials, support materials, filters, and cleaning solutions are not covered under warranty due to normal usage and wear.
2.4 Used & Ex‑Demo Machines
We also offer limited or full warranty on used and ex‑demo machines, assessed on a case‑by‑case basis depending on the condition, service history, and level of refurbishment.
The complete legally binding warranty document is available for download here.
Get in Touch
If you have any questions or would like more information about our products and services, please feel free to reach out. You can contact us by email or phone, or simply fill out the contact form — it’s quick and easy. We look forward to assisting you and hearing from you soon.
We have showrooms in London and Birmingham where we can demonstrate our machines and walk you through the full workflow.